Beatrice Staples-Gray

Nonprofit Program Manager | Business Management | Operations & Business Systems

Seattle, WA | Bea@OvercastGray.com | 206.427.9128 | LinkedIn

PROFESSIONAL SUMMARY

Program and operations leader with 10+ years of experience building practical systems, coordinating complex work, managing stakeholders, and improving service delivery. Brings recent hands-on nonprofit experience spanning case management, program administration, volunteer coordination, governance, compliance, and CRM implementation, alongside a deep background in project management, data, process improvement, and client service. Comfortable moving between direct support and the systems work that makes programs sustainable.

CORE SKILLS

PROFESSIONAL EXPERIENCE

Kawaguchi O'Connor Initiative
Vice Chair / Case Manager / Program Manager | Feb 2025 - Present

• Provide direct case management and support to approximately 30 individuals, including intake, needs assessment, resource coordination, referrals, documentation, crisis response, and benefits coordination; current caseload typically 3-6 individuals.
• Support evacuees with practical and bureaucratic navigation, including driver licensing and name changes, while providing emotional support and connecting individuals with appropriate resources.
• Manage the Volunteer Mutual Aid Fund program, coordinating requests, administration, communication, and follow-through to help meet immediate participant needs.
• Lead volunteer intake, onboarding, orientation, and coordination, building the structures and information flow needed for consistent volunteer engagement.
• Manage special projects, including interview coordination, balancing timelines, stakeholders, logistics, and participant needs.
• Build and maintain nonprofit administrative infrastructure, including policies and procedures, compliance activities, donation platform selection and administration, and CRM deployment.
• Drafted Articles of Incorporation, bylaws, and governance documents and led registration as a Washington State and federal 501(c)(3) nonprofit corporation.
• Helped build the finance and operations leadership team responsible for managing more than $100,000 in annual donations and developed business plans for four charitable retail and service opportunities.

ZBeta Consulting
Program Manager - Special Projects | Nov 2023 - Jan 2026

• Led high-complexity special projects with $3M+ budgets, coordinating stakeholders, risks, timelines, and dependencies in ambiguous operating conditions.
• Built project management and data-tracking frameworks for a 30+ person team, improving status visibility, reducing manual entry errors, and clarifying progress, risks, and decisions.
• Designed structured workflows, decision trees, and repeatable operating practices across four global teams to standardize execution and reduce variance.
• Facilitated cross-functional risk workshops and decision forums that surfaced blockers earlier, aligned owners, and supported timely issue resolution.
• Translated complex operational requirements into practical tools, process documentation, and reporting approaches that improved adoption and service delivery.

ZBeta Consulting
Director of Business Intelligence | Jul 2021 - Nov 2023

• Owned enterprise data strategy and reporting direction, integrating disparate systems to improve analytics, reporting accuracy, and data-informed decision-making.
• Guided selection and deployment of finance software supporting a $15M+ revenue stream while balancing implementation, service continuity, and operational efficiency.
• Partnered with IT and business stakeholders to define requirements, validate data integrity, and support system integrations across clients and departments.
• Improved executive visibility by connecting operational data, reporting needs, and business decisions.

ZBeta Consulting
Client Partner | May 2019 - Jul 2021

• Served as primary liaison for a Fortune 10 client, maintaining executive and operational relationships while identifying needs, risks, and opportunities.
• Expanded client revenue by $4M over two years through strategic account leadership, growth planning, and solution development.
• Led training and development initiatives that strengthened team capabilities and supported employee career growth and internal leadership capacity.
• Integrated equity-focused approaches into team leadership, stakeholder engagement, and process development.

ZBeta Consulting
Senior Service Manager | Jul 2018 - May 2019

• Built and led a client physical security maintenance oversight program for approximately 60,000 devices, including turnstiles, cameras, card readers, and related technologies.
• Directed global service operations and vendor accountability for an approximately $5M service budget, improving dispatch, uptime oversight, and issue resolution.
• Hired, trained, and managed a team serving as a global client resource for security hardware expertise and maintenance management.

ZBeta Consulting
Project / Service Manager | Nov 2014 - Jul 2018

• Led scheduling, training, project management, vendor coordination, and maintenance planning across a global site portfolio.
• Identified, proposed, budgeted, staffed, trained, and led a centralized security hardware management function.
• Generated and managed annual maintenance budgets exceeding $5M across global sites and several dozen vendors.

Security Industry Specialists
Physical Security Project Manager | Jul 2012 - Nov 2014

• Managed a major corporate client engagement supporting physical security project coordination, maintenance planning, and stakeholder communication.
• Coordinated with client teams and vendors to support safe, reliable operation of physical security systems across complex corporate environments.

ADDITIONAL STRENGTHS